By booking a groom with “Hair of the Dog, groomer” the client understands & consents to the conditions below:
• The client will give 48hrs notice should they need to change or cancel an appointment, otherwise we will still have to charge for the time
• The client agrees their dog is fit, healthy & fully vaccinated (at the time of the appointment)
• The client will inform me in advance whether their dog is unneutered (male)
• The client agrees that I will not be held liable or responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping, shaving, or any other mishap caused by non-disclosure of the dog’s medical condition or behaviour
• If the client’s dog is very nervous, I will of course be gentle and take my time with them, but if I feel they are becoming too stressed I will stop the groom and the client will pay for all work done to that point
• If the client’s dog’s behaviour is the cause of any injury to the dog or me, the client agrees to cover any veterinary or medical expenses
• If the client’s dog harbours any parasites I will clear them at the client’s expense
• If the client fails to collect their dog within 30 minutes after the agreed collection time, they will pay any extra costs due. Please note I may have to adjust collection times during the groom if it is more difficult or taking longer than expected due to coat condition or dog’s behaviour.
MATTING RELEASE
The need to remove matted hair is a necessity. When a coat becomes tangled beyond the ability to brush or comb through it the most humane method is to shave off the matted hair. Shaving may seem severe, but it is the fastest and least stressful way to groom a matted pet. I will always call before shaving.
Matted coats can cause the following problems:
• Skin irritation caused by dirt, dander and parasites trapped under the matted hair
• Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin
• In severe cases, maggots can infest skin sores
• It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is a chance that your pet’s skin may become irritated from being clipped so close
• Ear bruising or hematoma bleeding due to excessive head shaking after removal of mats can occur.
• The client understands that the procedure takes extreme care and extra time and will therefore be additional charges depending on the severity of matting
• The client hereby releases Hair of the Dog from responsibility for the above-mentioned shaving process and any problems that many be uncovered or occur during said procedure
• The client agrees to pay all charges for said procedure
• Should the dog require veterinary care during or after the procedure, we would contact the client to make arrangements and the client agrees to pay all veterinary fees.